Salary: £25,888 FTE (£20,990 per annum pro rata)
Hours: 30 hours per week (part-time)
Location: Pegasus , Oxford
Annual Leave: 25 days holiday pa pro rata plus bank holiday pro rata
Pension: A workplace pension scheme is operated by Pegasus Theatre Trust through NEST with an employer contribution of 4% and an employee contribution of 4%
Closing Date: Wednesday 2 September 2026 at 12 noon
Interviews: Week commencing Monday 7 September 2026
Join our team and help create exceptional experiences for our audiences, participants and visitors.
Pegasus is looking for a friendly, organised and proactive Duty Manager to join our Front of House team. Reporting to the Front of House Manager, you’ll play a key role in delivering an outstanding visitor experience, ensuring the welcome, service and safety of everyone using, visiting and working at Pegasus.
Working across a seven-day shift rota, you’ll support all aspects of our front of house operation, including ticket sales, course administration, performances, creative learning activities and the day-to-day running of our building. This is a varied and rewarding role for someone who enjoys working with people, thrives in a busy environment and is passionate about the arts.
Key Responsibilities
- Deliver a warm, professional welcome and exceptional customer service to audiences, participants and visitors.
- Sell tickets and process bookings using the Ticketsolve box office system, handling payments and customer enquiries accurately.
- Open and close the building and act as Duty Manager, ensuring the venue is safe, secure and operating smoothly.
- House manage performances, events, workshops and creative learning activities, liaising with artists, facilitators, technicians and staff.
- Serve refreshments and snacks, maintaining high standards of food hygiene, stock control and cash handling.
- Maintain accurate audience, participant and box office records, ensuring compliance with GDPR and data protection requirements.
- Support the safeguarding and wellbeing of children and young people, reporting concerns in line with Pegasus safeguarding procedures.
- Promote Pegasus’s programme and activities, keeping front of house displays and visitor information up to date.
- Gather audience feedback and contribute ideas to improve the visitor experience and support audience development.
- Work collaboratively with colleagues across the organisation, particularly the Marketing Officer and fellow Duty Managers.
- Attend team meetings, one-to-one meetings and training to support your professional development.
- Follow Pegasus policies and procedures, including Equality, Diversity and Inclusion, Health & Safety and Safeguarding.
About You
We’re looking for someone who:
- Has excellent customer service and communication skills.
- Is confident working in a busy public-facing environment.
- Can remain calm, organised and professional under pressure.
- Enjoys working as part of a team while using their own initiative.
- Has excellent organisational skills and attention to detail.
- Is passionate about creating welcoming, inclusive spaces for diverse audiences and communities.
- Is flexible and able to work evenings and weekends as part of a seven-day rota.
How to Apply
Download the application pack here: Duty Manager Application Pack July 2026
Please email your completed application form and equal opportunities monitoring form to admin@pegasustheatre.org.uk.
Closing date for applications: Wednesday 2 September 2026 at 12 noon
Interviews: Week commencing Monday 7 September 2026
Pegasus is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds, particularly those currently underrepresented in the cultural sector. We are committed to safeguarding children and young people. This post is subject to satisfactory references and may require a DBS check.